Ordering

We are only a phone call away and if you need any assistance please telephone on 01295 262467 or 07968 328 780 during business hours: Monday to Friday 9am – 5pm, Saturday 10am – 5pm and Sunday 10am – 4pm. Outside these times please leave a message on our telephone answering system and a member of our staff will return your call at the latest the next day.

After Ordering

Delivery

The prices shown on our website are for delivery of retail items only (excluding bulk aggregates) to locations within a 20 mile radius of Banbury. For local areas not detailed on the delivery chart please call our office for a quotation. Large items are transported directly to your home. Smaller items may be delivered by a parcel service. Only Items up to 30kg in weight can be sent via our courier.

Items delivered via a parcel service are usually delivered within 3 working days. We endeavour to ship all other deliveries within 5 working days of receipt of order.

Please click here for a full list of Local Delivery Charges

No Quibbles guarantee

Our policy is a ‘no quibbles’ one. If within the first 7 days of receiving your order you are in some way dissatisfied with your purchase, we will either replace the items in question or refund your money in full, providing they are in saleable condition. The same applies for the cancellation of any order prior to delivery.

Sales order confirmation

On receipt of your order we will email or post to you a ‘Sales order confirmation’. This document contains all the details relating to your order. Please check that the information detailed on the document is correct, as this is what we shall be supplying to you.

Collection

Our premises are situated in Crouch Hill, Banbury. Goods can be collected but we require at least 8 hours notice in advance to prepare your order. To make arrangements for collection, please telephone our office on 01295 262467 during business hours. We can hold uncollected goods for 5 days after the due date.

Returns

Please check your order on arrival. In the unlikely event that anything is wrong we will try to rectify it at that time. If we need to replace any articles for any reason please allow for the delivery lead times given above.